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    FAQs

    Q: What is the size of your facility?

    A: Our building located in Onsted, MI is 8,500 sq feet.

    Q: What is your normal lead time?

    A: Standard lead time is 15 business days with expedite options available up to 24 hour turnaround.

    Q: What type of CAD files are accepted?

    A: We can accept most CAD file formats (e.g. STEP, X_T, DWG, PDF, SLDPRT, etc.)

    Q: What types of materials can be CNC machined outside of steel?

    A: Pioneer Cuts specializes in aluminum and steel but are equipped to handle all material styles including but not limited to copper, brass, bronze, nickel, titanium, acetal, peek, nylon, and UHMW.

    Q: What shipping company do you use?

    A: UPS is the primary courier used by Pioneer Cuts. However, if another shipping company is preferred we can ship through any courier we are provided a shipping account number for.

    Q: Where can you ship to?

    A: We are able to ship globally.

    Q: Is there a maximum and minimum order quantity?

    A: You can order from 1-100,000+ parts. There is no limit to quantities. Submit a quote request for any desired quantity.

    Q: What payment methods do you accept?

    A: Pioneer Cuts accepts credit and debit card payments as well as checks, ACH payments, and money orders.

    Q: What are your normal business hours?

    A: Normal business hours are Monday-Friday 8 am- 6:00 pm.

    Q: What are your core competencies?

    A: Pioneer Cuts offers high speed precision, quick turnaround, complex geometry, and on-time delivery every time.

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